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A small E&P company learned firsthand about a growing information technology (IT) issue: Technology is only a business enabler, not the business solution. Initially, the company believed it had an IT problem: Employees were not using their desktop technology very well. Yet, their desktops were up-to-date and not dysfunctional. Management called in an IT consultant. Upon completion of a step-by-step business-process model, the company discovered exceptional waste motion in daily workflow. The company’s business-side management and IT department were working separately rather than as partners. It realized key economic and productivity benefits by implementing a strategic IT plan.
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